All international orders will be shipped via Fedex or SF Express. Import Duties & Taxes are due on delivery, paid to the carrier. We are not responsible for international duty and taxes. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. We cannot make any exceptions. International shipping, duty, and taxes are non-refundable in the event of a return/exchange.
See the delivery fee of your country here:
|City / Country||Delivery Fee|
|Hong Kong||HK$50/Free shipping for orders above HK$250|
|USA / Canada||HK$300|
We use SF Express for express ground service, through which customers receive their orders 3-5 business days (Monday-Friday) from the date of dispatch. You will receive an email upon dispatch to track you shipment.
Order below 1kg via Hong Kong Post or SF self-pick up (state the store code, find the code here)
Above 1kg via SF Express.
Australia/ New Zealand
Please make purchase through KPC Australia/ New Zealand website http://www.kpcyarn.com.au
**We currently do not offer free shipping internationally**
Standard delivery: Providing your items are in stock we will aim to deliver your order within 3-5 business days (Monday-Friday).
During our sale and peak periods, it may take up to 10-14 business days.
KPC Yarn considers Saturday, Sunday and all national holidays as non-working days.
*We are currently experiencing a high volume of orders and shipping may take up to 1 week or more. All orders will be processed in the order they are received. We appreciate your patience and are doing our best to ship all orders on time. If you have any questions, please feel free to email us at firstname.lastname@example.org.
To help saving the environment, items from multiple orders will be combined into the same package when possible.
If your transactions meet the below conditions, orders may be combined into the same package:
-The orders are placed through the same user account.
-The orders are being shipped to the same delivery address.
-The orders are dispatching at around the same time.
The shipping fee paid for each order will not be refunded when the multiple orders are combined into one package. Separate shipping charges will be charged for each order.
If you wish to separate your multiple orders into different package, please email us at email@example.com after your order placed.
Under any circumstances, we cannot mark the packages as “gift”. All the import documentation will be reflected the true value of the items.
KPC Yarn Limited does not receive any customs fee. The import duty is charged by your local customs office and it varies between each country.