kpcyarn | returns

returns

We will exchange or refund any item you are not happy with as long as the goods and packaging are returned in original condition (unopened, unused and undamaged) within 7 days of receipt.

If an item is damaged, or not as ordered, please inform us within 48 hours of delivery to arrange a replacement or refund.

To return an item, please email us at info@kpcyarn.com. The customer is responsible for the cost of postage of returns. We advise to use a tracking number when sending returns, to avoid any issues due to lost packages.

Sale and clearance items cannot be returned for a refund or exchange.